Privacy Policy

1. Who We Are

Mark + Alyssa Be Found provides websites, customer relationship management systems, lead capture systems, booking workflows, email and SMS automation, foundational SEO, Google Business Profile support, and related digital services for businesses.

Website: markandalyssabefound.com

Contact: [email protected]

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Business name
• Email address
• Phone number
• Website address
• Business information
• Information about your marketing, leads, customers, or current systems
• Appointment or booking information
• Messages you send to us
• Information provided during discovery calls
• Information you provide when becoming a client
• Payment and billing information where applicable

We may also automatically collect technical information such as IP address, browser type, device type, operating system, pages visited, referring website, approximate location based on IP address, date and time of visits, website interaction and performance information, and cookie or analytics data.

3. How We Collect Information

We may collect information through website contact forms, booking forms and calendars, discovery call forms, email, SMS or text messaging, telephone calls, CRM systems, website analytics tools, cookies and similar technologies, client onboarding forms, proposals, agreements, invoices, and information you provide directly while working with us.

4. How We Use Your Information

We may use personal information to respond to enquiries, schedule and manage discovery calls, communicate about our services, provide requested services, create and manage client accounts, build and configure websites, CRM systems, automations and booking systems, send appointment confirmations and reminders, follow up on enquiries, provide customer support, process payments, manage contracts and projects, maintain business records, improve our website and services, measure website usage and performance, prevent fraud or security incidents, comply with legal obligations, and send marketing communications where permitted by law and where appropriate consent has been obtained.

5. Email and SMS Communications

If you provide your email address or phone number through our website, booking forms, contact forms, or other enquiry channels, we may use that information to communicate with you about your enquiry or requested service.

This may include responses to your enquiry, appointment confirmations and reminders, follow-up messages, service-related communications, client support, and information you specifically requested.

Where required by applicable law, promotional or marketing messages will only be sent with the appropriate consent. You can unsubscribe from marketing emails using the unsubscribe link included in those messages. For SMS marketing messages, you may opt out by following the instructions provided in the message, such as replying STOP, where supported.

Consent to receive marketing communications is not a condition of purchasing our services unless specifically stated otherwise. Message and data rates may apply depending on your mobile carrier and plan.

6. CRM and Automation Systems

We use customer relationship management and automation technology to manage enquiries, communications, appointments, and client relationships.

Information submitted through our website or booking systems may be entered into our CRM and used to track enquiries, record communication history, schedule appointments, send automated emails or SMS messages, manage follow-up, maintain client records, and support our sales and service processes.

We currently use technology provided through platforms including HighLevel/GoHighLevel and may use additional service providers as our systems evolve.

7. Cookies and Analytics

Our website may use cookies and similar technologies for website functionality, security, performance measurement, analytics, remembering preferences, understanding visitor behaviour, and measuring marketing effectiveness.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

8. Third-Party Service Providers

We may use third-party service providers for website hosting, CRM systems, email delivery, SMS delivery, appointment scheduling, analytics, domain and DNS management, payment processing, cloud storage, form processing, customer support, accounting, project management, and business communications.

These providers may process personal information on our behalf where necessary to provide their services. We do not control the privacy practices of independent third-party websites or platforms; their handling of information is governed by their own privacy policies and terms.

9. How We Share Information

We do not sell personal information.

We may share information where reasonably necessary with service providers supporting our business, contractors or professional advisers, payment processors, hosting and software providers, communications providers, government authorities where legally required, or parties involved in a business transfer, merger, acquisition, or restructuring if applicable.

We may also disclose information where we reasonably believe it is necessary to comply with applicable law, respond to lawful requests, protect our rights, protect users or third parties, investigate fraud or security issues, or enforce our agreements.

10. Client Data

When providing CRM, website, automation, or lead-management services, we may process information belonging to our clients or their customers.

Where we process personal information on behalf of a client, the client remains responsible for ensuring that they have the lawful authority and appropriate notices or consents required to collect and use that information.

We use client data only as reasonably necessary to provide the agreed services, support the system, comply with legal obligations, or as otherwise instructed by the client.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, delivering services, maintaining client records, meeting contractual obligations, resolving disputes, complying with tax, accounting, and legal requirements, and maintaining appropriate business records.

Retention periods may vary depending on the type of information and the reason it was collected.

12. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, disclosure, alteration, or loss.

However, no website, internet transmission, software platform, or storage system can be guaranteed to be completely secure.

13. International Data Processing

Some of the third-party platforms we use may process or store information in countries other than the country where you are located. Where required by applicable law, appropriate safeguards may be used when personal information is transferred internationally.

14. Your Privacy Rights

Depending on where you live, applicable law may give you certain rights regarding your personal information, including the right to request access, correction or deletion; object to or restrict certain processing; withdraw consent where processing relies on consent; opt out of marketing communications; request a copy of certain information; or lodge a complaint with an appropriate privacy regulator.

These rights are subject to applicable legal exceptions. To make a privacy request, contact [email protected] . We may need to verify your identity before completing certain requests.

15. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children where doing so would require parental consent under applicable law. If you believe a child has provided personal information to us improperly, please contact us.

16. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the “Last Updated” date at the top of this page. Material changes may also be communicated in another appropriate manner where required.

18. Contact Us